Meet Our Team | Dedicated to Your Success

Rob Stewart, President, CEO, Co-Founder

Rob is a highly accomplished, and motivated advocate for the power of blended e-Learning content and systems as a foundation for driving organizational transformation, utilizing decades of technology experience spanning manufacturing, services, telecommunications, government, education and healthcare environments. Rob’s success record is largely due to an ability to envision break-out possibilities, and then work collaboratively across all levels of an organization to implement and deploy innovative and game-changing solutions.


Rob has been a thought leader in learning technologies and process improvement since the early ‘90s when he co-founded The Quality Group, as a quasi-spin-off from IBM’s Education Business Unit.  Rob is a Phi Beta Kappa graduate of Emory University and he also holds a Masters degree from Columbia Theological Seminary.


Carol Dierdorff, VP of Workforce Solutions

Carol brings over 20 years of training and workforce development experience to her role as TQG’s VP of Workforce Solutions. She assists academic institutions, state governments, and national associations in providing process improvement training using blended e-Learning courses. Carol has presented at seminars, workshops, training sessions, and a variety of National and Regional Conferences.


She also manages WinAt-Work, a web-based program that teaches employability skills for career and personal growth and is specifically designed to serve at-risk youth and adults.


Carol is passionate about making a difference and helping communities build effective and sustainable workforce development programs. Like others on the TQG team, Carol is active in her community. She volunteers for several organizations and is a former marathoner, an avid hiker and cyclist.


Susan Muha, Workforce Solutions Advisor

Susan has over 40 years of experience in workforce and economic development. She has held Senior level management positions at three community colleges, a private nonprofit, a for profit corporation, and both state and federal government agencies. Susan has worked extensively with colleges and industries to develop scalable training solutions and provide project resources for the telecommunications, semiconductor, petrochemical, maritime, energy, manufacturing, health care, and information technology industries.


Among Susan's other accomplishments, she has provided leadership for the Goldman Sach's 10,000 Small Business initiative, has served on Workforce Investment Boards, was the Southern Regional Director for the Manufacturing Skills Standards Council, served on the Global Cleveland Board, the Greater Houston partnership Energy Collaborative, and numerous other Chambers and Economic development organizations. She has a passion for building and launching new programs, working with industry and getting people into jobs.


Susan is a proud and active alumna of the University of Georgia. She earned her master's degree from the University of Central Arkansas.


John Best, Vice President, Process Improvement, Master Champion Network

John is a highly-experienced and results-driven Industrial Engineer with extensive experience in Lean Sigma, Project Management and Quality Engineering.  He has special expertise in problem solving, educational development adult learning and blended learning. He has additional experience as adjunct faculty at a major university with consulting and educational projects in healthcare, manufacturing, lean logistics, systems engineering, state and federal government, military and retail management. He has international experience leading and facilitating cross-functional project teams.


As Principal Master Black Belt and Lean Master with Seagate Technology, John served as program manager responsible for Corporate Business Excellence training and educational development.  He has a BS in Industrial Engineering and Management from Oklahoma State and currently serves on the graduate Engineering Technology Management adjunct faculty at OSU conducting distance learning courses in engineering technology management, lean sigma implementation and FMEA techniques.


Greg Surtman, Contract Training Edge

As President of Contract Training Edge, Greg is committed to helping community colleges, technical colleges, and universities across the United States achieve higher levels of revenue and profitability while helping their local economy thrive. Throughout his career as Director of Business Development for Cuyahoga Community College, and Senior Account Executive for New Horizons Computer Learning Center, Greg was responsible for initiating and growing relationships with strategic accounts in Northeast Ohio. He has more than 16 years of business development experience across several industry sectors. By driving the right conversations with the right people at the right organizations, Greg has conducted over 4,700 sales calls and generated more than $17,000,000 in contract services revenue during this time. His consultative approach focuses on high priority initiatives, develops long term client relationships, and a deep understanding of client need - all key ingredients to establishing a sustainable account portfolio.


Greg earned a Bachelor of Business Administration from the University of Toledo.  He is a Lean Six Sigma Green Belt and DiSC facilitator. He resides in Olmsted Township, OH with his wife and two sons.


PEX Process Excellence Institute



-- Lean for Education

-- Lean for Healthcare

-- Virtual Lean Six Sigma GB & BB

-- Quality Tools Online - In book format


The Quality Group is proud to announce our New LSS blended curriculum, Lean for Education. Improve your processes and stand above the competition.

Our Virtual Lean Six Sigma GB and BB classes are helping our APN members answer the call to provide certification training for their students.


Get answers to your questions. Call Carol Dierdorff @ 800.772.3071


Have a Technical Support need? Call Brian Wolf @ 404.843.1072


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